Frequently Asked Questions

1. What is Mobile-TAG?

Mobile-TAG is a note-taking tool designed to help drivers document minor traffic accidents in a structured way.

2. Is Mobile-TAG an official accident report?

No. Mobile-TAG creates a structured accident template that is not legally binding and does not replace police reports.

3. Is Mobile-TAG approved by insurance companies?

Mobile-TAG is an independent tool and is not affiliated with or endorsed by any insurance company. Insurance companies assess documentation according to their own policies.

4. How does Mobile-TAG handle different languages?

The document language is determined based on the vehicle’s country of registration selected by the driver. Mobile-TAG can create identical accident templates in over 50 languages.

5. Do I need to configure any settings in Mobile-TAG?

No configuration is required. You only need to select the correct country for the vehicle when adding a vehicle in the app or when creating a QR code using the QR Code Generator. Mobile-TAG is designed to handle the rest automatically.

6. How are time, date, and location handled in Mobile-TAG?

Mobile-TAG automatically fills in the time, date, and approximate address based on the device’s system information.
Users can manually adjust the time, date, or address if needed by tapping the respective fields before creating the document.
Location coordinates are used internally to improve accuracy but are not displayed or editable in the user interface.

7. How can I share a document?

You can easily share a document from within the Mobile-TAG app. Tap Documents on the main screen, select a document, and choose Send. Your email app will open with the document attached and a pre-written message. You can also add additional text or images before sending if needed.

8. Does Mobile-TAG store personal data online?

No. All information is stored locally on the user’s device and can be deleted at any time.

9. When should Mobile-TAG not be used?

Mobile-TAG is intended for minor accidents without injuries. For serious accidents or injuries, emergency services and authorities must always be contacted.

10. What is Mobile-TAG for?

Mobile-TAG is a note-taking tool designed for drivers to exchange information and document minor traffic incidents in just a few minutes, even when different languages are involved.

11. Which language should I use for my documentation?

You must write your descriptions and information in the same language that is selected in the app’s interface. This is important to ensure that translations remain accurate and consistent for both drivers. If text is written in a different language than the selected interface language, translation inconsistencies may occur. The app always preserves the original text while preparing the document in the selected language.

12. How can I get the best translation quality?

When entering information or descriptions, try to write as clearly and grammatically correct as possible. Avoid slang, unclear abbreviations, or incomplete sentences, as these may reduce translation accuracy. Clear and well-structured text helps Mobile-TAG provide more precise and understandable translations for all parties involved. If possible, use simple and direct language to ensure the best results.

13. QR Code Generator

Mobile-TAG website includes a QR code generator that allows vehicle owners and companies to create a unique QR code for each vehicle. The QR code can include basic owner, vehicle, and optional insurance-related information. Only fields in red requires to be completed. The QR code generator service is free to use.

The QR code can be placed in the vehicle so drivers can quickly access vehicle-related information in the Mobile-TAG app if an incident occurs.

14. How to scan the QR code?

Open the Mobile-TAG app
Tap Create document on the main screen
Tap the QR button
Scan the QR code placed in the vehicle to load vehicle information to the Mobile-TAG application.

15. What should I do if I have just had a car accident?

First, make sure everyone is safe. If there are any injuries or the situation is dangerous, contact emergency services immediately.

If the incident is minor and no one is injured:

Move vehicles to a safe location if possible
Document what happened while the details are still fresh
Exchange contact and vehicle information with the other driver
This early documentation step is important before contacting insurance companies.

Mobile-TAG is designed to help drivers quickly record the incident and exchange information in a structured way, even when different languages are involved.

16. I have had a collision abroad, what should I do?

First, assess the safety: If there are any personal injuries or if the accident causes a traffic hazard, call 112 (or the local emergency number) immediately.

For minor incidents: If it is a minor vehicle incident, such as a parking scratch or low-speed fender bender with no injuries, move the vehicles to a safe location. In these cases, Mobile-TAG is specifically designed to help you document the incident and exchange information efficiently, even if you and the other driver do not speak the same language.

The app guides you through the documentation process in 2 minutes, ensuring you have the necessary details for your insurance company without the need for central data storage or registration.

17. Using Mobile-TAG with one device.

Mobile-TAG can be used by two drivers even if only one device is available.
In this case, the incident is documented on a single device and a document is created in one language.
The document language is determined by the vehicle registration country selected on the device used.
If the other driver is registered in another country, a copy of the document can be shared, but it will not be translated.
For full language support and identical documents in each driver’s official vehicle registration language, it is recommended that both drivers use the Mobile-TAG app.
The second driver can easily download the app by scanning the download QR code available from the information section on the app’s start screen, which links directly to Google Play or the App Store.

18. Can Mobile-TAG be used offline?

Yes. Mobile-TAG can be used without an internet connection.
When used offline, the incident can still be documented and a complete report can be created on the device.
Some features that normally rely on internet access—such as sending the document by email or sharing it with another device—may be limited until a connection becomes available.
If no internet connection is available at the scene, the document can be saved locally and shared later when connectivity is restored.
Offline use typically means that the incident is documented on a single device and the document is generated in one language. For full multi-language synchronization between drivers, both devices need the app and an active connection.
Mobile-TAG is designed to work even in environments with limited connectivity, such as parking areas, underground garages, or rural roads. Offline functionality may be further improved in future updates.

19. What if we use only one device and the other driver does not understand our language?

Mobile-TAG can also be used in situations where only one device is available and the other driver does not understand the language used on the device.

When selecting the option “The other driver does not have Mobile-TAG”, the app allows the other driver to enter their contact information directly on the same device.

During this step, the language can be temporarily switched to the language preferred by the other driver, so all instructions and input fields are clearly understandable.

Once the other driver has completed their part, Mobile-TAG automatically switches back to the original language selected on the device.

This makes it possible to document the incident clearly even when only one device is used and the drivers do not share a common language.

20. Why tools like Mobile-TAG exist?

Digital tools like Mobile-TAG are designed to support drivers at the moment an minor incident occurs. In minor traffic incidents, the immediate need is often to exchange information and document what happened quickly and clearly, while the situation is still fresh. Time pressure, stress, language differences, and unfamiliar surroundings can make this difficult. Mobile-TAG focuses on this initial documentation phase. It helps involved parties collect and organize the same information in a structured way, resulting in a clear and consistent document. The document can be shared directly as it is, or kept and used later as a reference when needed. By going straight to the point and avoiding unnecessary steps, Mobile-TAG helps drivers leave the scene with a complete and reliable record of the incident – regardless of language or location.

21. Which operating systems are supported?

Mobile-TAG supports Android and iOS devices. The minimum supported versions are:

For android is only devices with Google Play Services (GMS) supported.

Android: Android 8.0 (Oreo) or later
iOS: iOS 16.7.12 or later

Please note that older devices may have limited support depending on system capabilities.